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Fair Metrics for Messaging-Based Service Teams - From Chat Data to Fair Incentives

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Messaging service teams often live inside dashboards. Managers can measure customer rating with impressive precision. Yet research on performance evaluation and incentive mechanisms warns that measurement is useful only https://annieemvx367448.tinyblogging.com/fair-metrics-for-online-chat-teams-from-speed-metrics-to-quality-growth-86811359

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