Customers don’t praise support for working well. They complain when it doesn’t. An AI Customer Service Agent keeps that silence intact by answering questions before frustration builds. I’ve noticed fewer follow-ups simply because people got clarity the first time. Exei supports this balance by keeping responses fast without flattening empathy. Nothing looks impressive on dashboards. S... http://medium.com/@aidanbutler110/ai-customer-service-agent-when-support-stops-chasing-its-own-tail-0a8228b3dcd3?postPublishedType=initial